Returns and Refunds

Returns Policy

You have 14 days from the date of receiving your item to start a return. We accept returns for all orders, provided they are in an unused and unopened condition. This means they’re unopened, unused and any seals are intact. 

Return costs are shouldered by the buyer. We highly advise that you use a tracked shipping service to assist in providing information as we await your return.

Our team will check your return upon receipt. If the item has been used or was damaged during the return process, we will not be able to process a refund. 

If you receive a damaged, faulty or incorrect item, please email our customer service team, who will do their best to resolve this for you on a case-by-case basis. Please make sure you have sufficient photographic or video evidence to help us process your claim as quickly as possible.

Exchanges

Please note, we don’t offer exchanges. You will need to place a new order and return your original for a refund. Postage costs from the initial order and returns are not part of the refund. Only the cost of the item will be refunded.

Contact Information

To get in touch with us about your order through our Contact Page. We're happy to assist you!